ChatsPub Ventures - Terms of Use

1. MODERATION POLICY
1.1 This Moderation Policy governs your use of the Chatting, Audio Call and Video Call features (collectively “Features“) on our various social media applications (collectively “Applications”). The Applications are operated by ChatsPub Ventures (hereinafter referred to “ChatsPub Ventures”).
1.2 This Moderation Policy applies to all audio, video and digital interactions, whether paid or unpaid, on the Applications.
1.3 Use of the Features is subject to this Content Moderation Policy and violations may result in removal of access to the Applications and forfeiture of monies without compensation or refund.
1.4 No Active Moderation: any social interactions occurring through the Features are not monitored as they are private in nature. You acknowledge that you are aware of the unmoderated nature of discussions and that engagements with strangers is risky. However, in the interest of safety we may periodically use automated or AI based tools to monitor interactions. An interaction violating our Policies will be terminated without compensation or refunds of any nature.
1.5 ChatsPub Ventures does not conduct any background verification of Users or Counsellors. Please read and follow Terms of Service, Community Guidelines and Privacy Policy while interacting with other Users and Counsellors.
1.6 No Responsibility and Liability: Company is not responsible for the actions of Users or Counsellors who use the Features. Such actions are not representative of ChatsPub Ventures or its directors, employers, officers or investors and they do not take responsibility for any User or Counsellor. ChatsPub Ventures reserves the right to terminate your access to the Platform if you violate this Policy or Terms of Service, Community Guidelines, Privacy Policy or applicable laws.
1.7 Authorisation and Compliance with Laws: By using the Features, Users and Counsellors represent and warrant that they are authorised and have the legal capacity to use and access the Features. You agree that you will not violate the privacy rights, intellectual property rights or other rights of any person or entity.
1.8 Being Civil: Interactions must be civil and polite and within acceptable boundaries of interaction. Do not do anything that is abusive, illegal, offensive and unlawful. Do not use language that may be offensive, invades privacy of Users or Counsellors.
1.9 No Stalking or Harassment: Users and Counsellors are prohibited from harassing or stalking any one online or offline. To understand the rules of conduct, please consult our Community Guidelines. We may take legal action if required.
1.10 No Sharing: Do not transcribe, record, take screenshots, share or reproduce information shared on the Features.
1.11 No Nudity: Nude or any other similar unlawful Content is prohibited on the Applications. Any interactions containing identifiable nudity shall be terminated immediately without any refunds or compensation. We use AI based tools to detect such conduct, and interactions containing nudity will be immediately terminated without refund or compensation.
1.12 Contact Us: If you note any violation of the platform’s Policies, Terms and Conditions, Community Guidelines or Privacy Policy, please report to chatspub@gmail.com
1.13 This policy may be revised at the discretion of ChatsPub Ventures at any time. ChatsPub Ventures (hereinafter “ChatsPub Ventures”) is a MSME has its registered office at Plot No. 93, Misal layout, Post Jaripatka, Nagpur, Maharashtra PIN – 440014
ChatsPub Ventures operates several social media applications under the same legal entity (hereinafter referred to “Applications”).
1.14 Grievence redressal system: DETAILS OF GRIEVANCE OFFICER IN COMPLIANCE WITH RULE 3(2) OF THE INFORMATION TECHNOLOGY (INTERMEDIARY GUIDELINES & DIGITAL MEDIA ETHICS CODES) RULES, 2021. In compliance with the Rule 3(2) of the Information Technology (Intermediary Guidelines & Digital Media Ethics Codes) Rules, 2021 (Intermediary Guidelines 2021), the details of the Grievance Redressal Officer for our Company are as below:
Name of Entity: ChatsPub Ventures
Address: ChatsPub Ventures, registered office at Plot No. 93, Misal layout, Post Jaripatka, Nagpur, Maharashtra PIN – 440014
Name of Grievance Officer: Shashank Hiwarkar
Contact- 7304201814
Email Address- chatspub@gmail.com

2. SOCIAL MEDIA INTERMEDIARY
2.1. ChatsPub Ventures is a Social Media Intermediary as defined under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (hereinafter the “Rules”) and has implemented the following policies and procedures to comply with the requirements of the Rules.
2.2. ChatsPub Ventures’s Privacy Policy, Terms of Service and Community Guidelines (collectively “ChatsPub Ventures Policies”) are available on Applications in the Profile tab.
2.3. ChatsPub Ventures informs users of any changes in the ChatsPub Ventures Policies at least once in a calendar year. Similarly, ChatsPub Ventures also informs users, at least once in a calendar year, that in case of non-compliance of ChatsPub Ventures Policies, ChatsPub Ventures may terminate the access or the usage rights of the users immediately or remove non-compliant information or both as the case may be. Such information is given by way of a push notification in the Important Notification tab within the Applications.
2.4. In addition to other requirements prescribed by the Rules, ChatsPub Ventures Policies specifically prohibit users from publishing content that is (i) invasive of another’s bodily privacy or harmful or harassing on the basis of gender especially children; or (ii) is patently false or misleading but appearing as a fact; or (iii) impersonates or deceives or is false with the intention of causing injury or wrongful loss or harassment, wrongful gain or fraud; or (iv) threatens the unity, integrity, defence, security or sovereignty of India, or (v) violates any law.
2.5. ChatsPub Ventures will endeavour to deploy technology-based measures, including automated tools or other mechanisms to proactively identify and remove content which falls within the above categories. ChatsPub Ventures has a No Nudity Policy and any content or interaction identified to have nude materials will be immediately removed or terminated as the case may be.
2.6. Orders by a court of competent jurisdiction or Appropriate Government or its agency for takedown or any other purposes should be addressed for compliance to the Resident Grievance Officer at the email id chatspub@gmail.com and via this Link.
2.7. ChatsPub Ventures will remove or disable access to any stored, hosted or published information within 36 hours of receipt of court order or notification from Government or its authorized agencies that states that such information is unlawful or prohibited under law in relation to the interest of the sovereignty and integrity of India, security of State, etc. as stated in the Rules.
2.8. On receipt of a written order for information from a lawfully authorized government agency clearly stating the purpose for which it is required, ChatsPub Ventures shall provide such information or assistance in its control or possession to the government authority within 72 hours.
2.9. In compliance with the Rules, (i) registration information from a user shall be retained by ChatsPub Ventures for a period of 180 days from the date of cancellation or withdrawal of his registration; and (ii) information which has been removed or to which access has been disabled shall be retained by ChatsPub Ventures for a period of 180 days for investigation purpose or for such longer period as may be required by the Court or by authorized Government Agencies. The physical contact address of ChatsPub Ventures for the purposes of receiving communication addressed to it under the Rules is at Plot No. 93, Misal layout, Post Jaripatka, Nagpur, Maharashtra PIN – 440014.
2.10. ChatsPub Ventures mechanism for dealing with grievances is stated in the section titled ChatsPub Ventures Process for Grievance Redressal.

3. COMMUNITY GUIDELINES
3.1. Our Apps are a safe space for users to cultivate bonds and obtain companionship and entertainment in a safe online environment. To ensure this purpose is achieved, our App requires users to follow these Community Guidelines along with the Terms of Use .
3.2. During your time on the Apps, we request you to treat your interactions with other users as though these were interactions in the real world. The platform comprises many Counsellors and users like you, and we would want them to be as comfortable as you in their engagements and conversations on the Apps.
3.3. Please do not engage in any activities that are illegal or may put you in a compromising position. Please be aware that engaging with strangers or known or unknown persons in a digital setting is risky. You must not do or say anything that compromises your position. We have a No Nudity Policy and any identifiable nudity during any interaction will be removed or terminated without any compensation or refund.
3.4. Adhering to the below mentioned rules will help us maintain a community that enables creation of safe and enriching bonds. If you violate any one of these guidelines, appropriate action might be taken including taking down content and in extreme circumstances informing authorities, suspension or termination of account and forfeiture of money.
3.5. Hate Speech and Discrimination: Do not post hateful or discriminatory content or images or symbols in the App or in your profile image or profile header or bio. Treat others with dignity and respect and do not post any content that is hateful or contains personal attacks. Discourteous, impolite, rude statements intended to harm others or induce mental stress are prohibited.
3.6. Religiously Offensive Content: Be respectful to the religious beliefs of others. Do not publish anything hurtful to the sentiments of others or insults their religion or customs and/or causes communal discord. Gods or religious deities, prophets, figureheads, reincarnations, leaders, religious symbols, emblems etc should not be abused or disfigured in any post.
3.7. Terrorism and Extremism: Do not post content that supports, encourages or glorifies terrorism or extremism or criminal syndicates or gangs. Do not post content produced by terrorist outfits, criminal organizations, or make references to prominent terrorists, criminal figures, or provide content glorifying acts committed by such personalities, and encourage others to carry out, participate in similar acts of violence.
3.8. Self-harm and Suicide: Mental health and well-being of our users is one of the most important tenets. While we support users, who wish to relate their experiences and learnings on self-harm, suicidal thoughts, depression, or any other mental health concerns, any promotion of suicide or self-harm or content that poses risk to other users is prohibited.
3.9. If you believe that a user is at risk, we request that you get in touch with local emergency services available in your area. The Government of India’s Mental Health Rehabilitation Helpline can be reached at 1800-599-0019. You may also connect with many other organisations in your local areas.
3.10. Violent Content: Do not post content that threatens, depicts or glorifies violence, or encourages acts of violence to humans or animals. Do not use our App for direct or indirect threats of physical harm, theft, vandalism, wrongful confinement, bodily, mental or financial harm. Content with imagery of corpses, severed limbs, gory depictions, medical procedures, which may shock or disgust viewers are not permitted.
3.11. Graphic or Obscene or Sexual Content: Do not post graphic, obscene and/or sexual content or content that is obscene or pornographic or sexually graphic or pedophilic or contains explicit bestiality, non-consensual sexual acts or incest or depictions of deceased persons or contains violent sexual content including depicting rape or could be seen as depraved. Our App has a zero-tolerance approach to content that depicts children sexually or contains revenge porn.
3.12. Do not post any content or engage in any activity that contains sexually explicit remarks, or innuendoes directed at any specific person or persons, or the sharing of sexual (or sexually suggestive) information or media in relation to a person without their consent or any content which may be invasive of a person’s bodily privacy. We do not permit explicit images or videos that appear to be taken without the consent of another person or people
3.13. Cyberbullying: We do not allow users to engage in bullying or harassment. You must not post content that contains personal attacks, abusive language, slangs or expletives in any languages; name calling, malicious insults with racial undertones or make comments on anyone’s attributes, including their physical attributes. You must not violate another user’s privacy by posting information and images of them without their consent.
3.14. Invasion of Privacy: We expect users to respect the privacy of others. Do not publish, share, or encourage the publication of any personal information of another person that invades their privacy or capture, share, publish images of a person’s private areas.
3.15. Illegal Activities: Much like in the real world, do not break the law when you use our App. Our App does not permit any unlawful behaviour or illegal activities. Do not post content that is illegal or encourages other users to participate in any illegal activity. This includes buying or selling of narcotics, illegal or prescription drugs, alcohol, tobacco products, psychotropic substances or any other category of items that are not permitted to be traded between private individuals. Do not use the platform to offer access to lotteries, gambling, and real money games or encourage money laundering, prostitution, human or child trafficking, organised violence or any other criminal activity.
3.16. Identity Theft and Impersonation: Identity theft is serious. Do not impersonate any other person or pose as another person, brand or organisation in a confusing or deceptive manner.
3.17. Misinformation and Fake news: Always verify information or news before you post it on our App. Do not knowingly share false, misleading or unverified information or morphed or manipulated images, videos or any media that is false. Any parody or satire must be clearly specified.
3.18. Spamming, Scamming and Phishing: Do not negatively affect the experiences of other users by messaging in bulk from multiple accounts to amplify content or disrupt conversations. Do not send people unsolicited communications.
3.19. Intellectual Property Infringement: Before posting ensure that content does not belong to another person and that you have the right to do so. Do not upload movies or videos or textbook or notes or literary or musical or dramatic or other content that uses a brand or a logo owned by another person without their explicit permission. In case of a complaint we will take down such content.
3.20. Malicious Programs: Do not share content that contains a program with any virus or code capable of causing harm, loss to users or that could disrupt, cause harm, limit the functionality of the platform.
3.21. Child Safety: Our App is designed to preserve the safety of minors i.e those under 18 years. In accordance with law, minors are not allowed on the platform. Any content that exploits or promotes child sexual exploitation is prohibited. Content that depicts or promotes child exploitation is not allowed including, but not limited to: Visual depictions of children engaged in obscene, indecent, sexually explicit acts or conduct; Links to third-party sites that host child pornographic content; Facilitating child abuse; Sending sexually explicit media to a child; Recruiting or advertising an interest in a commercial sex act involving a child, or in harboring and/or transporting a child for sexual purposes. If you see any content in violation of the above please mail us the details on chatspub@gmail.com

4. TERMS OF USE OF SERVICES
4.1. These Terms of Service (“TOS”) are an electronic document in terms of the Information Technology Act, 2000 and rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. This TOS does not require any physical, electronic or digital signature.
4.2. This mobile application (hereinafter “App”) is owned, operated and maintained by ChatsPub Ventures ("MSME/Company/Us/We/Our/We"), is a MSME has its registered office at Plot No. 93, Misal layout, Post Jaripatka, Nagpur, Maharashtra PIN – 440014
4.3. Capitalized terms not defined here shall have the meaning stated in Intermediary Guidelines 2021 which may be accessed at this link. In addition, in relation to privacy any terms, including Personal Data shall have the meaning set out in the Digital Data Protection Act, 2023, whose full text can be found at this link.
4.4. DETAILS OF GRIEVANCE OFFICER IN COMPLIANCE WITH RULE 3(2) OF THE INFORMATION TECHNOLOGY (INTERMEDIARY GUIDELINES & DIGITAL MEDIA ETHICS CODES) RULES, 2021. In compliance with the Rule 3(2) of the Information Technology (Intermediary Guidelines & Digital Media Ethics Codes) Rules, 2021 (Intermediary Guidelines 2021), the details of the Grievance Redressal Officer for our Company are as below:
Name of Entity: ChatsPub Ventures
Address: ChatsPub Ventures, registered office at Plot No. 93, Misal layout, Post Jaripatka, Nagpur, Maharashtra PIN – 440014
Name of Grievance Officer: Shashank Hiwarkar
Contact- 7304201814
Email Address- chatspub@gmail.com

5. LEGALLY BINDING TERMS OF SERVICE
5.1 These TOS are a legally binding document between the User/Counsellor/you (“User/You/Your”) and the Entity/Company. These TOS apply to any User accessing or using, any services made available by the Company on our App, and to any other related services or applications provided by Us (collectively, the “Services”). The Company provides you with the App and associated customized services which includes providing you with access to content or information about you and others which is created and uploaded or live streamed on our App (referred to as Content) as sought to be accessed by you (hereinafter termed as Services and further defined below).
5.2 These ToS govern your access to and use of our Services, which includes the mobile App, SMS, APIs, e-mail notifications, and any Content available on the Services in whichever form and format capable of communication.
5.3 By accessing or using or attempting to access or use any Services (including the App) in any manner whatsoever, You agree to be bound by this TOS. If any terms of this TOS conflict with any other document/electronic record, the terms and conditions of this Agreement shall prevail, until further change / modifications are notified by the Company. You may also be subject to such additional terms and conditions while using certain features of the Services, as may be applicable to such features.
5.4 Access to the Services from jurisdictions where the contents or practices of the Services are illegal, unauthorized or penalized is strictly prohibited.
5.5 Important: The use of our Services is entirely at your discretion. Interactions with known or unknown or anonymous persons may have unintended consequences and we strongly urge you to seek mature supervision and advice while using our Services or features. You must exercise caution while using the App and ensure that you are taking steps to ensure your own safety. You have the option to stop using our Services at any time. We are not responsible for any consequences of using our Services or interacting with known or unknown or anonymous persons or sharing financial or non-financial or personal information with them and claim full exemption from liability as a Social Media Intermediary.
5.6 The Privacy Policy and any other policies communicated by Us, from time to time, shall be applicable to Your use of the Services and shall be deemed incorporated herein by reference. In the event these TOS or Privacy Policy are not acceptable to you, we request you to desist from accessing, downloading, using the Services in any manner, whatsoever.
5.7 We may revise this TOS as well as update the App and Services from time to time. While we will make best efforts to keep you updated, we would also request you to please keep visiting this page regularly to be informed about any updates. Your continued use of the Services following the posting of changes will be deemed as Your acceptance of the revision. If You have any queries or concerns regarding this TOS, please contact our Grievance Officer whose address is stated hereinabove in compliance with Information Technology Act

6. OUR SERVICES
6.1. We are a Social Media Intermediary that enables audio or video or other digital interactions counselling services (feeling bored, alone, relationship issues, breakups) between Users and Counsellors for creation of social bonds, companionship and entertainment, alongwith other associated features involving only online engagements (collectively “Services”)
6.2. For the purposes of these Services the term Counsellors refers to a specific category of Users who provide Counselling in which they may present their personal interaction or communication or engagement skills in a live online streaming setting for the sole purpose of support, empathy and couselling to the users. Such Users may or may not levy a fee for representing their skills at such rates as they deem fit. Payments are collected by Us on behalf of such Counsellors and paid to them after deduction of our service fee.
6.3. The Services on the App currently include the following list. These Services may continue to evolve into adjacent and adjunct features may continue to be added.
6.4. Creating and maintaining your own profile and other Content on the App after registration
6.5. Viewing profiles of others (including Counsellors) after registration
6.6. Live online interactions between User & Counsellor
6.7. Creating or sharing Content; connecting, following, engaging and communicating with other known, unknown or anonymous profiles (including Counsellors), anonymously or otherwise, with or without any payments, as applicable in a live engagement setting.
6.8. Sending and receiving comments or information or communication or engagements in audio/video or other digital formats with others Users (including Counsellors) on the App who may or may not be known to you or may completely be unknown or may have chosen to not disclose their identity. Such services may be chargeable.
6.9. Subject to applicable laws and these TOS, post content with or without names or user names or identification or by using pseudonyms. You may be required to make payments for such facilities. Our Services do not include the following:
6.10. Nude or any other unlawful Content. Our App has a No Nudity Policy and any interactions containing identifiable nudity shall be terminated immediately without any refunds or compensation.
6.11. Background verification of Counsellors or any other User
6.12. Offline interactions of any nature. Any User, including a Counsellor, found to interact offline may be, at our entire discretion, removed from the App or any of our other applications and have all access revoked till such time as deemed necessary. Any monies or other digital goods stored in digital wallets or other forms may also be forfeited and not refunded or disbursed for violation of this important term.
6.13. Sharing of email, phone, name or other information that can identify a person
6.14. Facilitating any forms of introduction between Users, including Counsellors
6.15. Counsellors are independent contractors and they are not our employees. For the purpose to prevent any fraudulent activities or illegal activities they are verified by our onboarding team for providing their counseling services.
6.16. We also sign an agreement digitally signed and accepted by the counselor as a pre-requisite for on boarding
6.17. We do not guarantee that a Counsellor will be available to interact with you. Any such decision is solely at the discretion of the Counsellor.
6.18. Subject to the above, in order to avail our Services you hereby expressly authorise Us to contact other Users, including Counsellors, on your behalf and at your cost. Due to the nature of our Services, please be aware that You may give or We may collect information that can specifically identify You or any other individual when you browse the App or use the Service(s).
6.19. The use of our Services is entirely at your discretion and you may choose to ignore and not click on any link or SMS or notification that you receive from us and not proceed further.
6.20. Interactions with known or unknown persons may have unintended consequences and we strongly urge you to seek adult supervision and advise while using our Services or features. Please conduct diligence before engaging in this feature and act responsibly. You have the option to stop using our Services at any time.

7. AGE AND RELATED RESTRICTIONS
7.1. Before availing of the Services, You must complete the registration process for opening an account as may be prescribed from time to time. You must follow the instructions given on the App for registering Yourself as a User and creating an account (“Account”) on the App.
7.2. The Services are intended solely for Users who are above 18 (eighteen) years and above and who satisfy the criteria described in this TOS. You represent and warrant that You: (a) are of legal age to form a binding contract (at least 18 (Eighteen) years old; (b) have not previously been suspended or removed from using our Services;(c) have full power and authority to agree to this TOS; (d) have not committed any criminal offence; and (e) are not prohibited in the jurisdiction applicable to You from availing our Services.
7.3. You hereby agree to provide up-to-date, complete and accurate information on Your account. We may occasionally contact you on the phone number provided in your Account registration. If you missed any communications due to an inaccurate, outdated, or incomplete email address, We will not be liable for any losses or damages caused by you missing the communication.
7.4. Age Gating- Users below the age of 18 years, including Counsellors, (“Minor(s)”) cannot use the App. In accordance with law, we may make inquiries, either directly or through third parties to validate the information provided about Your age. If we are unable to verify the information that you provide, we may: (i) refuse to establish an account; (ii) close the account; (iii) terminate our Services or portion(s) thereof and forfeit any amount

8. ACCOUNTS & IDENTIFICATION
8.1. We provide you with a free account; however, you are required to be registered with us, to avail full functionalities of our Services.
8.2. You are free to choose any username, handle name, display name while registering/creating an Account on our App which will enable You to avail of the Services. When you create your Account, you agree that the information you submit is correct and complete. We may refuse you access to the Service if we learn that the information you provided is inaccurate. You may modify the information provided by you during registering your Account only once.
8.3. You must use original and distinct credentials to create an account on our App. Such credentials must not infringe any applicable laws and third-party rights. Username, handle names, display name must not contain derogatory, demeaning or misleading language or messages or identity or images.
8.4. Even if you choose to not disclose your name or username or use a pseudonym while posting or sharing Content we may be required by applicable law to provide any data in our possession to law enforcement authorities to comply with lawful requests.
8.5. For all intents and purposes User accounts and handles are the property of the Company and have been licensed for use to you in accordance with these Terms. Usernames or handles are the property of the Company and cannot be sold or commercially dealt with in any manner. You are prohibited from buying or selling or exchanging accounts or usernames or handle names or display names for cash or kind or any other value or for no value.
8.6. Identity Verification: We may, in Our discretion and subject to applicable law, require identity verification and other screening procedures with respect to You or the transactions associated with Your User Account. These verification and screening procedures may include, without limitation, checking the information You provide to us. You may be required to provide Us with certain personal information, including, but not limited to, Your name; telephone number; valid identity card, and any other information as may be required from time to time. You hereby authorize Us, directly or through a third party, to make any inquiries We consider necessary to verify Your identity and/or protect against fraud or illegal or suspicious activity, including but not limited to: (a) query identity information contained in public reports (e.g., Your name, address, past addresses, or date of birth); (b) query account information associated with Your linked bank account (e.g., name or account balance); and (c) take action We reasonably deem necessary based on the results of such inquiries and reports.
8.7. Responsibility for Account Activities: You are responsible for safeguarding your account and you agree not to disclose your password to any third party. You will be bound by, and hereby authorize Us to accept and rely on, any agreements, instructions, orders, authorizations and any other actions made, including payments from bank accounts, provided or taken by anyone who has accessed or used Your User Account regardless of whether the access is authorized or unauthorized.
8.8. Upon receipt of written notice from You that the security of Your User Account has been compromised, We will take reasonable steps to protect Your User Account, including, for example, to cease to allow actions initiated using any compromised account passwords, in the event such actions are not already compromised account passwords, in the event such actions are not already completed. We shall, under no circumstance, shall be liable for any loss incurred by You by an unauthorized use of Your User Account.
8.9. Given the nature of the App and Services provided, please ensure to keep Your mobile phone safe. You are solely responsible for all activities that occur under Your Account. You should keep your password safe and not disclose Your Account details to any third party or share the Account with any third party. If you think someone has gained access to Your Account, please contact our Grievance Officer immediately.
8.10. You will use the Services and Your User Account only for Yourself and not on behalf of, or for the account of, any third party.

9. CONTENT RELATED RESTRICTIONS
9.1. Any Content on our App must be in compliance with the Intermediary Guidelines 2021 issued by the Government of India which are available for download at this link.
9.2. A user of the App shall not host, display, upload, modify, publish, transmit, store, update or share on the App, the following information that may be harmful to minors or children, including any sexually explicit, abusive content. We have a zero-tolerance policy against child sexual abuse content; and/or depicts content, which is sexually explicit (pornographic or erotic content, including icons, titles, or descriptions), violent in nature, abusive, and grossly harmful, deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature or, in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit of the Central Government as the Ministry may, by notification published in the Official Gazette, specify; and/or threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; and/ or is in the nature of an online game that is not verified as a permissible online game; and/or is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game is invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating, or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; and/ or, infringes on any third party’s rights, including copyright, trademark, privacy, and publicity rights, and any other protected subject matter; and/ or, may be deemed as capitalizing on or lacking reasonable sensitivity towards a natural disaster, atrocity, conflict, death, or other tragic event; and/ or, threatens, harasses, or bully other Users or third parties, including depictions of violence, gratuitous or otherwise, to any person place or property, or inciting violence, including suicide; and/ or, depicts content, which is sexually explicit (pornographic or erotic content, including icons, titles, or descriptions), violent in nature, abusive, and grossly harmful, is in violation of applicable law.
9.3. We do not undertake any obligation to monitor User generated Content, except to the extent required by law. We are an intermediary that enables online interaction between two or more users and allows them to create, upload, share, disseminate, modify or access information using our Services.
9.4. All the Content that is available on the App is the sole responsibility of the originator of the Content. Your use or reliance on any Content while availing the Services is solely at your own risk. As a User, you may come across Content which you may construe to be offensive, harmful, misleading, inaccurate, or inappropriate. We impress upon you that we may not always monitor or control the Content accessible on the Services, and as an intermediary we cannot assume responsibility for such Content. Please use the reporting features within the App to record your objections or contact the Grievance Officer as stated hereinabove. We do not endorse, support, represent, authorize the circulation of all Content published on our App, and we do not further attest to the accuracy, originality, reliability, legitimacy, completeness, of such Content, as available on our Services.
9.5. We may be required to remove Content if such Content is violative of established and universal legal principles or is spammy or if such Content is violative of applicable law or these ToS. In this connection, we shall abide by binding directions of legal authorities as and when they are made. You may approach the Grievance Officer against any removal of content by filing using this Grievance form

10. SUPPORT
10.1. The Company offers email based, and in App online support tools for users. You may access support by emailing at chatspub@gmail.com Any suggestions by the Company regarding use of the Services shall not be construed as a warranty.
10.2. We are an intermediary as defined under the Intermediary Guidelines and resolution of grievances or disputes or claims relating to violation of legal or personal or public or community rights (collectively known as grievances) is solely within the domain of legal or judicial authorities as defined under the Intermediary Guidelines 2021 which can be accessed at this link. We do not adjudicate any personal grievances. Grievances will be handled in accordance within the process and timelines prescribed under the Intermediary Guidelines 2021.
10.3. You may report Content using our in App features or by emailing to chat

11. USER LICENSE
11.1. We do not claim ownership or responsibility for Content posted on or through the Service. You are free to share your Content with anyone else. However, you shall be fully responsible for any consequences related thereto.
11.2. By submitting, posting, displaying, or communicating on our App, you hereby grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to host, use, distribute, modify, run, copy, reproduce, process, such Content across all formats, media now known, or which may come into existence later. You represent and warrant that you have, or have obtained, all rights, licenses, necessary authorizations required to grant the rights granted herein for any Content that you submit, or post, or display, or communicate through our Services and such Content is not subject to copyright or other proprietary rights of third parties unless you are legally entitled to post such Content through necessary permission or otherwise.
11.3. You give us permission to show your username, profile picture and information about your actions (such as likes) or relationships (such as follows) next to or in connection with accounts, ads, offers and other sponsored content that you follow or engage with that are displayed on the App, without any compensation to you. For example, we may show that you liked a sponsored post created by a brand that has paid us to display its ads on our App. We will also respect your ad settings.
11.4. Subject to any restriction by operating system providers, You agree that we can download and install updates to the App on your device without notifying you.
11.5. Any feedback, comments, or suggestions you may provide regarding the Services is entirely voluntary, and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to pay or compensate you in any man

12. PROHIBITIONS ON ACCESS
12.1. Your access and use of the Services is subject to this TOS and all applicable laws and regulations. In addition You shall not:Access or use the Services if You are not fully able and legally competent to agree to this TOS or are a minor;Modify, adapt, translate, reverse engineer, disassemble, decompile or create any derivative works based on the Services, including any files, tables or documentation (or any portion thereof) or determine or attempt to determine any source code, algorithms, methods or techniques embodied in the App or any derivative works thereof; Distribute, license, transfer, or sell, in whole or in part, any of the Services or any derivative works thereof include any data obtained from the App; Market, rent or lease the Services for a fee or charge, or use the App to advertise or perform any commercial solicitation; Interfere with or attempt to interfere with the proper working of the Services, disrupt our website/application or any networks connected to the Services, or bypass any measures we may use to prevent or restrict access to the Services; Incorporate the App or any portion thereof into any other program or product. In such case, we reserve the right to refuse service, terminate accounts or limit access to the Services in our sole discretion; Use automated scripts to collect information from or otherwise interact with the Services; Impersonate any person or entity, or falsely state or otherwise misrepresent you or your affiliation with any person or entity, including giving the impression that any content you upload, post, transmit, distribute or otherwise make available emanates from the Services; Intimidate or harass another, or promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;Use or attempt to use another’s account, service or system without authorisation from Us, or create a false identity on the Services; Use the Services in a manner that may create a conflict of interest or undermine the purposes of the Services,; Use the Services to upload, transmit, distribute, store or otherwise make available in any way (including for the purposes of creating and/or streaming content): files that contain viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful; any unsolicited or unauthorised advertising, solicitations, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other prohibited form of solicitation; any private information of any third party, including addresses, phone numbers, email addresses, number and feature in the personal identity document (e.g., Aadhaar, License Number, Passport, Bank account) or credit card numbers; any content which does or may infringe any copyright, trade mark or other intellectual property or privacy rights of any other person; any content which is defamatory of any person, obscene, offensive, hateful or inflammatory; any content that would constitute, encourage or provide instructions for a criminal offence, dangerous activities or self-harm; any content that is deliberately designed to provoke or antagonise people, especially trolling, or is intended to harass, scare, distress, embarrass or upset people; any content that contains a threat of any kind, including threats of physical violence; any content that is racist or discriminatory, including discrimination on the basis of someone’s race, religion, age, gender, disability or sexuality; any answers, responses, comments, opinions, analysis or recommendations that you are not properly licensed or otherwise qualified to provide;
12.2. Use any automated systems of software to withdraw data from the App; or content that, in our sole judgment, is objectionable or which restricts or inhibits any other person from using the Services, or which may expose Us, the Services or its users to any harm or liability of any type.violate any law, regulation, contract, intellectual property or other third-party right, or commit a tort while using the Services;
12.3. Use the Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services, or that could damage, disable, overburden, or impair the functioning of the Services in any manner;
12.4. Use any robot, spider, crawler, scraper, or other automated means or interface not provided by Us to access the Services or to extract data;
12.5. Encourage or induce any third party to engage in any of the activities prohibited under this Section.

13. PAYMENTS
13.1. To the extent the Service or any portion thereof requires payment of a fee, you may be required to select a payment plan and provide information regarding your credit card or other payment instruments. You represent and warrant to the Company that such information is true and that you are authorized to use the payment instrument.
13.2. It is strictly prohibited to make any direct payment to any other User, including a Counsellor. Company accepts no responsibility. If a User or Counsellor are found to have engaged in either paying or receiving payments outside the App,the account of the User shall be blocked and any monies in the digital wallet will be forfeited with no compensation or refund.
13.3. You will promptly update your account information with the Company or the payment processor, as applicable, of any changes (for example, a change in your billing address or credit card expiration date) that may occur. You agree to pay the Company the amount that is specified in the payment plan in accordance with the terms of such plan and these Terms of Service. If your payment plan includes an ongoing subscription that is automatically renewed periodically, you hereby authorize Company (through the payment processor) to bill your payment instrument in advance on such periodic basis in accordance with the terms of the applicable payment plan until you terminate your account, and you further agree to pay any charges so incurred.
13.4. Please note that once payment is made for a subscription or for any paid feature, the same will not be refunded. We reserve the right to change Company’s prices. If Company does change prices, Company will provide notice of the change through the App, a pop-up notice, email, or through other reasonable means, at Company’s option. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount.
13.5. You will be responsible for all taxes associated with the Service.
13.6. We reserve the right to change or discontinue Your subscription plans, subscription features, terms, or pricing at any time. We are not responsible for any damage or loss caused by failures or delays of your subscription or the subscription features.

14. WARRANTIES AND REPRESENTATIONS BY YOU
14.1. You represent, warrant and acknowledge that: You are authorised to access and use the App in terms of this TOS; in particular, the jurisdiction where You reside, hold citizenship in such jurisdiction as mentioned under this TOS that allows You to utilize the Services;
14.2. If You are using the App on behalf of or for the benefit of any organisation then it is assumed that You have the right to do so. The organisation and You will be jointly and severally liable for Your actions including any breach of this TOS;
14.3. Your use of the Services is at Your own risk. You agree that We shall not be liable for any damage or harm arising out of Your use of the Services. The use of our Services is entirely at your discretion. Interactions with known or unknown persons may have unintended consequences and we strongly urge you to seek supervision and advise while using our Services or features. You have the option to stop using our Services at any time.

15. COMPLIANCE WITH APPLICABLE LAW
15.1. This App is based in India. We make no claims concerning whether the Content may be downloaded, viewed, or be appropriate for use outside of India. If you access the App, or the Content from outside of India, you do so at your own risk. Whether inside or outside of India, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction.

16. MODIFICATION, SUSPENSION, & TERMINATION OF ACCOUNT OR SERVICES
16.1. We may, at Our sole discretion and without liability to You, with or without prior notice and at any time, modify, temporarily suspend or permanently terminate Your access to all or a portion of any Services, suspend Your User Account; and/or edit Your account details.
16.2. We can remove any content or information that you share on the Service if we believe that it violates this TOS, our policies or we are permitted or required to do so by law. We can refuse to provide or stop providing all or part of the Service to you (including terminating or disabling your access to our features) immediately to protect our community or services, or if you create risk or legal exposure for us, violate this TOS or our policies, if you infringe other people's intellectual property rights, or where we are permitted or required to do so by law. If you believe that your content has been removed in error, you can approach the Grievance Officer using this Grievance Form
16.3. We can also terminate or change the Service, remove or block content or information shared on our Service, or stop providing all or part of the Service at any time.
16.4. Content you share with others on the App may continue to exist on the App even if you leave the App. We may backup, archive and retain your User Content even if you terminate or deactivate your account, or delete or remove specific User Content. The App and their users may retain and continue to use, store, display, reproduce, re-pin, modify, create derivative works, perform, and distribute any of your User Content that other users have stored or shared on the App.
16.5. Termination by User: You may also at Your sole discretion terminate Your Account by sending us a written request stating Your intentions to do so. Upon the receipt of Your request, We will provide You with a written notice of 30 (Thirty) days (“Notice Period”) to permanently terminate Your Account.
16.6. No Liability: We will not be liable for any losses suffered by You resulting from any modification of any Services or from any suspension or termination of Your access to all or a portion of any Services.
16.7. Effect of Termination: In the event of discontinuation of all Services or other termination of Your right to access all Services: (a) We may delete or deactivate Your User Account and all related information and files in such account without liability to You; and (c). We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

17. PROPRIETARY RIGHTS
17.1. The Services and all technology, content and other materials used, displayed or provided in connection with the Services including everything on the App (“the Company Materials”) together with all intellectual property rights in any of the foregoing are, as between You and Us, owned by Us or Our licensors or third parties with whom we have legal arrangements. The Company Material is protected by copyrights, patent, trademark and other applicable laws. Accordingly, you shall protect the proprietary rights of the Content and all others having rights in the Service during and after the term of this TOS and comply with all written requests made by Us to protect its and others' contractual, statutory, and common law rights in the Service.
17.2. Limitations: You may use the Company Materials solely as authorized by Us in connection with Your use of the Services for as long We permit You to continue to access the Services. "The Company”, any product or service names, logos, and other marks used on the App or the Company Materials, or otherwise in connection with the Services, are trademarks owned by Us or its licensors. You may not copy, imitate or use them without the Company's prior written consent. Except for the foregoing license, you have no other rights to the Service or any Content, and you may not modify, edit, copy, distribute, reproduce, publish, display, perform, license, sell, rent, lease, loan, create derivative works of, create any index, reverse engineer, alter, enhance, provide access to or in any way exploit the Service or the Content in any manner. If you use content covered by intellectual property rights that we have and make available in our Service (for example, images, designs, videos or sounds we provide that you add to content you create or share), we retain all rights to our content (but not yours). You can only use our intellectual property and trademarks or similar marks as expressly permitted by us or with our prior written permission.

18. THIRD-PARTY CONTENT
18.1. The App may contain links, information or pointers to other website/applications or services for payments, information verifications, information processing, transaction processing or other required / appropriate services, but you should not infer or assume that the Company operates, controls, manages or is otherwise connected with these other website/applications. When you click on a link within the App, Company may or may not warn you that you have left the App and are subject to the terms and conditions, disclaimers (including privacy policies) of such other website/applications or its partners & service providers. Please be careful to read the terms of use and privacy policy of any other website/application before you provide any confidential information or engage in any transactions. You should not rely on the terms of this Company/App to govern your use of another website/application. Company is not responsible for the content or practices of any other website/application even if it links to the site and even if the website/application is operated by a company affiliated or otherwise connected with Company. You acknowledge and agree that the Company is not responsible or liable to you for any content or other materials hosted and served from any website/application other than these App.

19. DISCLAIMER OF WARRANTIES BY COMPANY
19.1. either the Company nor affiliates warrant that the App and Content are accurate, reliable or correct; that the App and Content will be available at any particular time or location; that any defects or errors in the App or Content will be corrected; or that the App or Content are free of viruses or other harmful components. We do not warrant that the use of the Services will be uninterrupted or error free.
19.2. WE DO NOT CONDUCT BACKGROUND VERIFICATION OR ANY VERIFICATION OF ANY USER, INCLUDING ANY COUNSELLOR. ANY INTERACTION OR ENGAGEMENT WITH ANY USER IS AT YOUR OWN RISK. WE DO NOT TAKE RESPONSIBILITY FOR THE CONDUCT OR BEHAVIOR OR ACTIONS OF ANY USER OR COUNSELLOR.
19.3. PLEASE DO NOT MAKE ANY PAYMENT TO ANY USER OR COUNSELLOR OR SHARE ANY OTHER INFORMATION OR CONTENT (AUDIO OR VIDEO) OR ACT IN ANY MANNER WHERE YOU MAYBE IN A COMPROMISING POSITION. COMPANY SHALL NOT BE RESPONSIBLE IN ANY MANNER FOR ANY LOSS.
19.4. THE APPS AND THE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND WE MAKE NO WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF ACCURACY, COMPLETENESS, TIMELINESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
19.5. We provide no warranty about the Services. Without limiting the foregoing, We do warrant that the Services will meet Your requirements or that it will be suitable for Your purposes. To avoid any doubt, all implied conditions or warranties are excluded insofar as is permitted by law including, without limitation, warranties of merchantability, fitness for purpose, title and non-infringement.
19.6. Unless required by law, we do not control what users may do or say, and we are not responsible for their (or your) actions or conduct (whether online or offline) or content (including unlawful or objectionable content). We are also not responsible for services and features offered by other people or companies, even if You access them through our Service.
19.7. We deny all liability for the timely operation of the Services, where You or a third party is providing the computer equipment upon which the Service depend upon for any part of its functionality. By using the Service, You accept that the timely operation of the internet and the World Wide Web is governed by constraints beyond Our control. You accept that We are not liable for any perceived slow operation of, or any server or technical issues in relation to, the Services.
19.8. The information provided on App is for general information purposes only and is given in good faith. However, the information is selective, and We may not verify all information, which may not be complete or accurate for Your purposes and should not be relied upon without further enquiry.
19.9. We do not endorse, support, represent, authorize the circulation of all Content published on our App, and we do not further attest to the accuracy, originality, reliability, legitimacy, completeness, of such Content, as available on our Services.

20. INDEMNIFICATION
20.1. You will defend, indemnify, and hold harmless the Company, its affiliates, and their respective shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers and contractors (collectively, “Indemnified Parties”) from any claim, demand, lawsuit, action, proceeding, investigation, liability, damage, loss, cost or expense, including without limitation reasonable attorneys’ fees, arising out or relating to (a) Your use of, or conduct in connection with, the Services;(b) Your violation of this TOS; or (c) Your violation of any applicable law or the rights of any other person or entity. If You are obligated to indemnify any Indemnified Party, We, at Our discretion, will have the right to control any action or proceeding and to determine whether We wish to settle, and if so, on what terms.

21. LIMITATION OF LIABILITY
21.1. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (NOR ITS DIRECTORS, EMPLOYEES, AGENTS, SPONSORS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, LICENSORS OR RESELLERS,) BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE:
21.2. FOR ANY LOST PROFITS, DATA LOSS, LOSS OF GOODWILL OR OPPORTUNITY, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER;
21.3. FOR YOUR RELIANCE ON THE SERVICE; BREACH OF TERMS Without prejudice to Our other rights under this TOS, if You breach any terms of the TOS in any way, or if We reasonably suspect that You may have breached the TOS in any way, We may (without prejudice to other rights): Send one or more formal warnings to You, if the breach can be remedied or corrected by You; Temporarily suspend Your access to Our App and suspend Your User Account; Permanently prohibit You from accessing Our App and Our Services;Block computers using Your IP address or contact any or all of Your internet service providers and request that they block Your access to Our App; and/or Commence legal action against You, whether for contractual breach or otherwise. Forfeit any amounts or any kind of currency in your digital wallet or any other form with us without any compensation or refund.

22. GOVERNING LAW
22.1. This TOS is governed by the laws of India. The Courts of Nagpur, Maharashtra shall have exclusive jurisdiction over any disputes arising out of or in relation to this TOS.

23. OTHER TERMS
23.1. Remedies: If You violate any of this TOS, We may, as We determine reasonably necessary to remedy or mitigate Your violation, delete all or part of such information transmitted by You, suspend or cancel Your User Account. We shall in no event be responsible or liable for any damage incurred by the user as a result of an action taken by Us pursuant to this paragraph. Any right or remedy of the Company set forth in this TOS is in addition to, and not in lieu of, any other right or remedy whether described in this TOS, under statute, at law or in equity.
23.2. Non-waiver: Our failure or delay in exercising any right, power, or privilege under this TOS shall not operate as a waiver thereof.
23.3. Severability: The invalidity or unenforceability of any of this TOS shall not affect the validity or enforceability of any other of this TOS, all of which shall remain in full force and effect.
23.4. Force Majeure: We will have no responsibility or liability for any failure or delay in performance of any Services, or any loss or damage that You may incur, due to any circumstance or event beyond Our control, including without limitation any flood, extraordinary weather conditions, earthquake, or other act of God, fire, war, insurrection, riot, labour dispute, accident, action of government, communications, power failure, or equipment or software malfunction.
23.5. Competitor: No employee, independent contractor, agent, or affiliate of any competing social media company is permitted to view, access, or use any portion of the Service without express written permission from the Company. By viewing, using, or accessing the Service, you represent and warrant that you are not a competitor of Company or any of its affiliates, or acting on behalf of a competitor of Company in using or accessing the Service.
23.6. Assignment: An Account cannot be sold or transferred. You are prohibited from buying or selling or exchanging accounts for cash or kind or any other value or for no value. You may not assign or transfer any right to use the Services or any of Your rights or obligations under this TOS without prior written consent from Us, including by operation of law. We may assign or transfer any or all of its rights or obligations under this TOS, in whole or in part, without notice or obtaining Your consent or approval.
23.7. Entire Agreement: This TOS contains the entire agreement and supersedes all prior and contemporaneous understandings between the parties regarding the Services on the App. In the event of any conflict between this TOS and any other agreement You may have with Us, this TOS will control unless the other agreement specifically identifies this TOS and declares that the other agreement supersedes this TOS.
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