ChatsPub Ventures - Privacy Policy
1. ("Privacy Policy") describes the types of information that ChatsPub Ventures which is the operator and owner of this App (hereinafter “App”), may collect from a user ("You", "Your", or "User", “Counsellor” or “Streamer”) on or through the App, either directly or in connection with other services rendered by Us, (each a "Service", and collectively the "Services"), and how We use, process, disclose and try to protect such information.
2. You acknowledge and agree that the Company is responsible for the operation and maintenance of the App, and that any information collected and processed on the App is gathered and used only for the purposes of our business.
3. By accessing or using the App or Services, You acknowledge that You have read, comprehended, and agreed to the privacy policies contained in this Privacy Policy (and to the collection, storage, and processing of Your information in accordance with them).
4. This Privacy Policy is in compliance with the following Laws and Regulations: Digital Data Protection Act, 2023 (“DPDP Act”) Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediaries Guidelines”); Section 43A and Section 72A of the Information Technology Act, 2000 (“IT Act”); and Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”)
5. Capitalised terms not defined here, including the terms Personal Data, shall have the meaning stated in the Digital Data Protection Act, 2023, whose full text can be found at this link.
6. In compliance with section 5 of the DPDP Act, this policy acts as a notice on collection of your Personal Data and the purpose of its collection (clause 1 below); the manner in which rights under section 6(4) & 13 and may be exercised (clause 6 below); and, the manner in which you may make a complaint to the Board. As soon as practicable, and by means that we deem appropriate, we may inform you of the same from time to time.

GENERAL TERMS:
7. By using the App or Service or providing Us with Your information You confirm that You have read, understood, and agreed to the practises and policies outlined in our Terms of Service and this Privacy Policy and agree to abide by them.
8. If You access or use Services or the App from an overseas location, You are entirely responsible for compliance with any local laws of your location. If accessing our App is prohibited in your location, please do not use the App.
9. You consent to the collection, use, sharing, and disclosure of Your information in accordance with this Privacy Policy. We retain the right, in Our sole discretion, to alter, modify, add, or delete elements of this Privacy Policy at any time, and your continuing use of the App or Services after any such amendments will be regarded as an implicit acceptance of the Privacy Policy in its revised form. You should review the Privacy Policy on a regular basis to ensure that you are informed of any modifications or updates to the policy's terms. We may also send you notifications of any significant changes to our Privacy Policy or on how we collect and handle private information.
10. If you do not agree to any of the terms and conditions included in this Privacy Policy, please do not use the App or any Services. This Privacy Policy is subject to change without notice at any time. Please check this policy on the App on a frequent basis to ensure that You are aware of any changes.

YOUR CONSENT
11. By accessing our the App by filling any onboarding forms (including submitting any OTP sent to you in response to a request by you) or clicking on any notification, SMS or any other messages or by supplying your information by yourself, you agree to the collection, use, storage, disclosure, and other processing of your Personal Information on the App in accordance with the terms of this Privacy Policy. If you submit Personal Information about other persons, you confirm that you have the permission to do so and that you agree to let us use the information in accordance with our Privacy Policy. We may reject any submission made by you at any time without assigning any reason.
12. Specific Consent: You consent to us (including our affiliates and other third parties whose services you may obtain) contacting you through SMS, instant messaging App, in-App phone call or video call, and/or e-mail for the purposes of providing you Services or showcasing additional Services or other reasons indicated in this Privacy Policy. You also consent to us using your data in other Apps created by us.
13. As a Counsellors have understood and agreed upon for providing your bank details for KYC and you also agree that after suitable platform fee deduction the amount will be transferred/settled to your bank account.
14. As a user you have understood and agreed upon the nature of services, intent of application, add talktime, recharge for interaction and get counseling services and our payment gateway policies

INFORMATION HANDLING
15. In order to provide you with our Services we may require you to provide your contact information to third parties. By making payments to us and using our services you explicitly consent to us providing such information, without any identifiable name and are authorising such third parties, to contact you. Please be aware, that even though we do not collect or require you to furnish any specific names or Personal Information, due to the nature of our Services, You may inadvertently give or We may inadvertently collect information that can specifically identify You or any other individual when you browse the App or use the Service(s).
16. We may also collect Sensitive Personal Data or Information as defined under SPDI Rules about you when You use Our Service(s) on the App. This information includes Personal Information We receive from You or, on Your behalf, such as information or records relating to the Services availed by You through the App, phone number; name, city of residence, access to your phone contact list (including all information saved in the contact list) and any other information inferred there from.
17. We may also collect payment information such as your payment card number, expiration date, other bank details, billing and shipping address, Your wallet information or Your UPI information as such. By using the Service, You consent to the recording, storage, and disclosure of such communications You send or receive for these purposes.
18. The list of information that is identified to be Sensitive Personal Data or Information under SPDI Rules includes the following: Password; Financial information such as Bank account or credit card or debit card or other payment instrument details; Physical, physiological and mental health condition; Gender /Sexual orientation; Medical records and history; Biometric information; Any detail relating to the above as provided to another body corporate for providing services; and Any information received about the above from a body corporate for processing, stored or processed under lawful contract or otherwise
19. The categories of information that we may gather are listed below: Information that You provide; Any information You provide on the App or send or furnish to Us about yourself or anyone else in any other manner is received and stored by us. We gather registration information such as your phone number, complete name, gender, your city, and email address (as and when collected) when you register on the the App. We use a one-time password issued to Your phone number to validate Your phone number.
20. We also collect and store contact information that you voluntarily provide to us in order to connect you with other people or third parties who you want to connect with for the purposes of Services or otherwise. We may also collect information from your address book / contacts if you give us such access. We use this information to market our offers, promotions, invitations to join the App or any such services to the contacts in your address book or to the contacts that you explicitly provide to us.
21. Information that we collect; We collect information while you use the App and which are required for providing You Services on the App including but not limited to the, the App and features you use, and what actions you take in them and other subscription plans, types of content you view or interact with, and how you interact with and other similar attributes. In the event you choose to upload profile picture / photo, do note that the same can be viewed by others. You can choose not to provide certain information eg the profile pictures / photo, but You may not have access to the full extent of the features available on the App. This can include information in or about the content that you provide (e.g. metadata), such as the location of a picture / photo or the date a file was created. Our systems automatically process content and communications that you and others provide to analyse context and what's in them for the purposes described below.
22. We may obtain information about You from other sources, such as Our partners, advertisers, or third parties registered on the App, and add it to Our account information.
23. We may collect information you allow us to receive through device settings that you turn on, such as access to your camera or photo information such as the operating system, hardware and software versions information about operations and behaviours performed on the device, such as whether a window is in the foreground or background,
24. If you use our Products for purchases or other financial transactions (such as when you make a purchase), we collect information about the purchase or transaction. This includes payment information, other account and authentication information, and billing, delivery and contact details.
25. We also receive and analyse content, communications and information that other people provide when they use our Products. This can include information about you, such as when others share or comment on a photo of you, send a message to you or upload, sync or import your contact information.
26. Such information may include content you post (text, images, graphics, audio, visuals, etc.); Users you follow on the App; Users who follow you on the App; Users who have visited your profile and vice versa; Information on your browser’s user agent string and server logs, including your IP address, information in the cookies and activity on the Application; URL information, time stamp, visit information, your browsing history on the Application; Device information, such as make, model and operating system of the device used for browsing the Application; Date of download and/or reinstall of the App; Events related to your actions (follows, reactions, time spent, etc); Users who send you chat requests and have chatted with you; Locational information as permitted by you etc.
27. Third Party Tracking Technologies: "Cookies" and other tracking technologies are used by us. A "cookie" is a text file that is used to gather information about activities on the App, for example. Some cookies and other technologies may be used to retrieve information that a User has already indicated or provided. Most browsers and mobile device settings allow You to manage cookies, including whether or not to accept them and how to delete them. Most browsers/mobile App allow you to be notified when a cookie is received, or you may opt to ban cookies using your browser/mobile applications.Tracking technologies may collect data such as internet domain and host names, IP addresses, browser software and operating system kinds, stream patterns, and the dates and times that the App are viewed. We use cookies and other tracking technologies to enhance the App, as well as Your experience.
28. You may refuse all cookies on Your browser or the App at any time by adjusting Your settings to the extent permitted on Your device. However, by doing so, You may be unable to access some features or fully benefit from all products and preference-based advertising in the App. You may delete cookies by following the instructions in your mobile device's "help" file or the browser. Our App makes use of third-party Software Development Kits (SDKs). The majority of them are various payment methods via which You may pay for an order. To improve Your personal and overall experience, some tools are included.
29. When You engage with Us, we receive and retain certain sorts of information. For example, when Your web browser visits the App or advertising and other content offered by or on behalf of the App on other web sites, We collect certain kinds of information. Additionally, we may receive/store information on Your mobile device, such as a unique device identifier. We may analyse this data internally and use it to offer You with location-based services such as advertising, search results, and other tailored content.
30. The DPDP Act, IT Act and the SPDI Rules govern the collection, use, retention, and disclosure of Personal Information, which is defined by the SPDI Rules as any information relating to a natural person that, when combined with other information available or likely to be available to a body corporate, is capable of identifying such person.
31. You acknowledge that You are freely submitting all information, including Personal Information, SPDI, to Us. Your affirmative consent is required for the collection, use, and dissemination of Personal Information and SPDI.
32. You are giving Us permission to use, collect, and disclose your Personal Information and SPDI.
33. Important: You may opt not to supply Us with Personal Information and SPDI; in such an event, We will be unable to provide You with access to the App, or to offer items or provide Services through the App.
34. Parties who are Privacy to Your Information: Our Company relies heavily on information about You and others users of the App. We will only share Personal Information with third parties as mentioned below after confirming that they have implemented data protection measures and are either subject to this Privacy Policy or follow policies at least as protective as those specified in this Privacy Policy.
35. You accept the terms of this agreement by using the App and hereby consent to the storage and processing of your Personal Information and SPDI by third parties. We have agreements with third parties such as affiliates or group companies, service providers, retailers, payment gateways, and logistics partners who are the intended recipients and may have access to Personal Information and SPDI but will not disclose such Personal Information or SPDI to any other individual or entity. Some of the third parties are as follows:
36. Service Providers you engage for the purposes of providing you personal Services; Your Personal Information or SPDI may be shared with connected retail shops or businesses that provide and support Your use of the Services or any purchases you make on the App;
37. Some of Your Personal Information or SPDI may be shared with third-party service providers including but not limited to merchants and logistical providers in order to provide Services and deliver Your purchase (s). The tools utilised by such third-party service providers to deliver the Services may also gather Your Personal Information or SPDI while doing so.
38. It is expressly stated that We will not be held accountable or liable for the acts, omissions, or commissions of such third parties linked with Us. We may, however, assist You in addressing any issues You may have with such third parties
39. Any third party to whom We transfer or sell Our assets, merge or consolidate, will have the right to use the information (including SPDI) submitted to Us in line with this Privacy Policy. We may release information in an anonymized and aggregate form to Our partners, affiliates, subsidiaries, group companies, investors, stakeholders, or future associates so that they, too, may learn how Users use the App and help Us develop a better overall experience for You; and
40. We may share usage data with third-party advertisers, advertisement networks, and analytics providers through cookies and other similar technologies.
41. You acknowledge that We have the right to use a recorded copy of Your telephone conversation with Us, messages that You may write to us, and/or any other internet communications, including but not limited to the comments that You leave about us on various social media platforms, reviews that You leave about us on 3rd party websites, emails, for improving Our Services, marketing and promotional efforts, customising Your experience, and assisting You in obtaining the most effect. These uses help us enhance the App and the Services and better adapt them to Your needs, resulting in a more efficient, safe, and tailored experience for You. We may send such Personal Information and SPDI to a third party, including individuals outside India, in order to improve product and service offerings, while taking commercially reasonable means to ensure that the recipient conforms to the applicable laws protecting data protection, as We do.
42. By using the App, You consent to Us sharing and/or processing Your Personal Information and SPDI with third parties, including those located outside India, as long as they ensure that Your SPDI is protected in accordance with standards comparable to those in India or equivalent international standards.

DISCLOSURE OF INFORMATION
43. We may release account and other Personal Information when We believe in good faith that such release is appropriate to comply with applicable law including to: Comply with legal standards or legal process; To prevent a crime or to protect national security; Protect rights, property, or related businesses; and Ensure the personal safety of Our Users and the general public. We may also share Your Personal Information in order to enforce or apply Our Terms and other agreements, or to defend Our rights, property, or safety, as well as the safety of Our Users or others. This involves exchanging information with other businesses, organisations, governments, or regulatory agencies in order to combat fraud and reduce credit risk; If we (or our affiliates) are involved in a merger, acquisition, or sale of all or substantially all of its assets or equity. Such information shall be disaggregated to the extent possible and shall be subject to execution of appropriate non disclosure agreements and binding privacy undertakings. Subject to applicable legislation, We may transmit Personal Information and SPDI to any other corporate body (as defined in the DPDP Act & IT Act, 2000) based in India or any other country that provides at least the same level of data protection as We provide under the provisions of this Agreement.

USAGE OF YOUR INFORMATION
44. We make use of and gather information in a number of ways in order to deliver Services on the App and to run Our business, including the following:
45. To fulfill Our duties in connection with Your requests for goods and Services via the the App; To run and maintain the App in order to enhance the user experience and the overall health of Our company; For the purpose of processing and delivering Your purchase with Us; To give You with access to the App in order to buy items and services; Data analysis, trend monitoring, algorithm development, and database creation for rating systems, recommendation engines, and similar applications; We use the information You give to react to Your requests, improve the App, and communicate with You. For goals other than targeting, such as frequency limiting, compliance, payment, ad reporting or delivery, market research, or product development; To adhere to all relevant laws; To carry out audits and quality control processes; To analyse how Our resources are being used, fix issues, and improve Our Products and Services, by using information about Your mobile device and software. Contacting users throughout and after a purchase to provide updates, resolve customer service issues, confirm order information, or promote new items or services; to investigate, prevent, or take action regarding unlawful activity, suspected fraud, circumstances posing a danger to any person's safety, breaches of the provisions of this Privacy Policy, or as otherwise required by law; To respond to any inquiries You may have and to communicate information to You, such as notifications of any promotions or alerts, changes/updates to the App, or the introduction of any future fees or charges that We may collect from You in connection with the purchase of products or provision of Our Services; or To contact You from time to time by SMS, email, and phone calls to solicit Your useful comments on Our goods and services as they presently exist and/or any future products and services that may be provided.
46. We may use “cookies” information and “automatically collected” information We collect on the the App to do the following: Personalize the Services that We provide by remembering Your information so that You do not have to enter it again during Your visit or the next time You use the Service; Monitor and assess the success of the Service and third-party marketing initiatives; Keep track of aggregate site use metrics like total number of visitors and pages viewed; and Maintain a record of your entries, contributions, and status in any promotions or other activity on the Service.
47. We may access or keep Your information if it is required to identify, prevent, or resolve fraud and other criminal behaviour, or to protect the App
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ChatsPub Ventures